Guarantee #1: 1 Hour Return Call Guarantee:
Few things are more frustrating than having a computer problem and not being able to get a hold of your computer consultant. If you contact Wilson Computer Services by phone or email, we promise to respond to you in 1 Hour or less… or your next billable hour is free!
Guarantee #2: 2 Hour Remote Service Guarantee:
When you need computer help, you don’t want to have to wait hours, or even days for your consultant to finally show up. With Wilson Computer Services, as long as we can access the computer remotely, we’ll begin working on the issue within 2 hours of you reporting the problem… or your next billable hour is free!
Guarantee #3: 30-Day “Fix-It-The-1st-Time” Guarantee:
You don’t want a consultant who returns again, and again… and again to work on the same problem (and charge you a high hourly rate every time!) We’ll get the problem fixed the first time and have you confirm that the problem has been resolved to your satisfaction. If the problem then reoccurs within 30 days, we’ll continue to work on the issue at no charge until it’s permanently resolved.